Course Introduction
Course Introduction
User Journeys are a great tool for monitoring user interactions on your website. To take this course, you should understand how to script a User Journey. You can see our User Journey Script Writing Academy Course for a beginner’s guide if not. This will help you understand how User Journeys are put together and how they run.
Another part of User Journeys is understanding what to do if you encounter a failure. Let’s first ask the question: what is a failure? A failure means that a step in the script was not completed. This usually means one of two options:
- Something on your site is not working.
- Something in the script needs changing or updating.
In this course, we will look at the different tools in RapidSpike that help you diagnose what is causing your user journey to fail. This can help you determine if there is a genuine site issue or if your script simply needs updating. Read on to explore these tools and learn how to diagnose issues like a pro!
User Journey Failures are marked in red on your dashboards, or on the User Journey overview page.