By default, user journeys run in a desktop view. To run a user journey from the mobile version of your site, you must change the size of the viewport.

Changing the Viewport size

When you create a new user journey, the viewport is set to 1920×1080 to resemble most desktop browsers.

To change the viewport size, go to user journey settings or the script editor and enter the viewport size for your preferred mobile device.

See the below table for a list of viewport sizes for popular mobile devices:

See here for information about other devices.